1) How do I place an order?
Answer: You may place an order by filling up the ordering form. Click here for complete instructions.

2)  Do you accept customised design order?
Answer: Yes. I do. Please specify colours, length and material you wish to have. But customised items may not be available if colours or materials are out-of-stock. All name bracelet requires remake.

3) How do I make payment?
Answer: Payment can be made through bank deposits and PayPal within Malaysia, or through PayPal for International buyers.

4) How is the item delivered?
Answer: We deliver all items via Pos Malaysia for both local and international. For local buyers, we do offer 2 shipping options. All items will be provided with tracking numbers so that buyers can trace their order deliver. For international buyer, all items ship using Registered Mail.

5) Can I combine my order shipment?
Answer: Yes. For multiple items, we can combine your shipment to the same delivery address.

6) Will there be discount for bulk order?
Answer: Yes. We are giving a 20% for reselling purposes. Please specify your order quantity and delivery address in order for us to pass on as much discount as possible to you.

7)) What is the delivery leadtime?
Answer: We ship within 1 business day after receiving cleared payment. Shipping duration is estimated between 1-5 days within Malaysia and 14-21 days for international destinations. This may vary depending on post services and is beyond the control of Tiny Tots House.


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